Privacy Policy

1. Introduction

National Removals and Storage is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store and protect information provided through our website, by email, by telephone and during the course of our services.

2. Information We May Collect

We may collect personal information including your name, address, email address, telephone number, move details, collection and delivery addresses, service preferences and any other information you provide when requesting a quotation, making an enquiry or booking services.

We may also collect technical information through website usage, such as browser type, device information, IP address and pages visited, where permitted by applicable law and cookie settings.

3. How We Use Personal Information

We use personal information to respond to enquiries, provide quotations, arrange bookings, deliver removals, packing and storage services, communicate about your move and manage customer service.

We may also use information to improve our website, review service performance, maintain records, comply with legal obligations and protect our business against fraud, misuse or legal claims.

4. Lawful Basis for Processing

Depending on the circumstances, we may process personal information because it is necessary to perform a contract, to take steps prior to entering into a contract, to comply with legal obligations, to pursue legitimate business interests or because you have given consent where required.

5. Sharing Information

We do not sell personal information. We may share information with trusted service providers, contractors, storage partners, payment processors, website providers or professional advisers where reasonably necessary to provide services or operate our business.

We may also disclose information where required by law, regulation, legal process or to protect our rights, customers, staff or business operations.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality, analyse website usage and support user experience. Cookies may remember preferences, help us understand how visitors use the site and allow certain features to work correctly.

You can usually manage cookie settings through your browser. Restricting cookies may affect some website functionality.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet-based system can be guaranteed to be completely secure, and you provide information at your own risk.

8. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including service delivery, record keeping, legal compliance, accounting and the resolution of complaints or disputes.

9. Your Rights

Depending on applicable data protection law, you may have rights in relation to your personal information, including the right to request access, correction, deletion, restriction of processing, objection to certain processing and data portability where relevant.

If processing is based on consent, you may also withdraw consent at any time, although this will not affect processing already carried out lawfully before withdrawal.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third-party websites, and you should review their own privacy policies where relevant.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices or website functionality. The latest version published on our website will apply.

12. Contact Us

If you have any questions about this Privacy Policy or about how National Removals and Storage handles personal information, please contact us using the contact details shown on our website.