Submit the details
Sign in to the client portal, choose Complaints & Claims and tell us what happened, including your booking details.
Making a complaint
We want to understand what went wrong and have a fair opportunity to put things right.
How the process works
We review your complaint
Your complaint receives a case reference and our team reviews the service records and any evidence supplied.
We respond
We will explain our findings and any action or resolution we are able to offer. You can track the case in your portal.
What to include
- Your quotation or booking reference
- The service date and relevant addresses
- A clear description and timeline of events
- Names of anyone involved, where known
- Photos, messages, receipts or other evidence
- The outcome you would like us to consider
Ready to submit your complaint?
Sign in and open the Complaints & Claims tab. If you cannot access the portal, you may send the same information to sales@nationalremovalsandstorage.co.uk.
Sign in to submit a complaint