Insurance claims
Report loss or damage connected with a service and securely provide the information needed to assess your claim.
Information for each item
- Item name and description
- How and where the loss or damage was discovered
- Approximate age and condition before the move
- Amount claimed and supporting proof of value
- Whether repair may be possible
Useful evidence
- Clear photographs showing the whole item and damage
- Photographs of packaging or the surrounding area
- Purchase receipts, invoices or replacement estimates
- Repair assessments or quotations, if available
- Relevant inventory, collection or delivery records
How claims are assessed
Submitting a claim does not mean that liability or insurance coverage has been accepted. We will review the circumstances, service records, evidence, applicable quotation terms and relevant insurance conditions.
A claim may be referred to an insurer or another relevant service provider. Settlement may involve repair, replacement or compensation and can take account of age, condition, market value, policy limits, exclusions, under-insurance and any applicable excess.
Please consult the terms supplied with your quotation for the conditions that apply to your booking.
Submit an insurance claim securely
Sign in, open Complaints & Claims, select “Make an insurance claim”, list the affected items and upload your evidence.
Sign in to start a claim